Clear expectations, handled with care.

Shipping

Most Montkai pieces are crafted specifically for each order or finished in small production runs. Because of this, shipping timelines reflect the care and precision involved in the process.

Timelines

• Estimated production timelines are listed on each product page
  
  
• Timelines begin once any required personalization details or files are received and approved
  
  
• Production timing may vary depending on order volume and time of year
  

We provide clear estimates upfront and will proactively reach out if anything changes. Our goal is simple: your piece should never arrive later than promised.

Delivery

• Orders ship with tracking and insurance
  
  
• Complimentary shipping within the United States
  
  
• At this time, we ship within the U.S. only
  
  
• Some orders may require a signature upon delivery
  
  
• We do not ship to P.O. boxes
  

You’ll receive a notification once your order is on its way.

If you have a time-sensitive request, we recommend contacting our concierge prior to ordering.

Returns

Our goal is to create pieces that feel considered, precise, and lasting—objects you won’t want to return. Every design, material choice, and finish is approached with that standard in mind.

At the same time, we care deeply about how our pieces are received. If something doesn’t feel right when it arrives, we encourage you to reach out. We stand behind our work and want every customer to feel confident in their purchase.

Personalized & Custom Pieces

All personalized pieces are final sale.

This includes items with engraving, handwriting, or other made-to-order modifications.

Non-Personalized Pieces

• Non-personalized items may be returned within 14 days of delivery
  
  
• Items must be unworn and returned in original condition
  

Returned items are reviewed upon receipt. To be eligible for a return, pieces must show no signs of wear, including micro-scratching, alterations, or damage. All returned items are inspected and verified to ensure the original materials—including metal and stones—are intact.

Return instructions will be provided upon request.

Quality & Issues

Every Montkai piece is personally reviewed by our founder prior to shipping to ensure it meets our standards for craftsmanship and finish.

If your order arrives damaged due to shipping or handling, please contact us immediately so we can resolve it.

Contact & Support

For questions about shipping, returns, or your order, please contact us at:

support@montkai.com

We respond within one business day.