Messaging Terms

Montkai Messaging & WhatsApp Terms & Conditions

Last updated: February 16, 2026

These Messaging & WhatsApp Terms & Conditions (“Messaging Terms”) govern your participation in Montkai’s messaging programs, including SMS, MMS, and WhatsApp communications (collectively, the “Messaging Program”), operated by Aloha Monde LLC DBA Montkai (“Montkai,” “we,” “us,” or “our”).

By opting in to receive messages from us, you agree to these Messaging Terms, as well as our Terms of Use and Privacy Policy.

The Messaging Program is intended for U.S. residents and U.S. mobile numbers.

1. Consent to Receive Messages

By providing your mobile number and opting in, you expressly consent to receive recurring automated marketing and personalized messages from Montkai at the number provided. Messages may be sent using an automatic telephone dialing system or similar technology.

These messages may include, but are not limited to:

  • Promotions and special offers

  • Product launches and brand updates

  • Custom jewelry design and repair status updates

  • Private styling appointment confirmations and reminders

  • Cart reminders

  • Order and shipping updates

  • Client care communications

  • Event invitations

Consent is not a condition of purchase. Standard message and data rates may apply.

You confirm that:

  • You are the authorized user of the number provided

  • You are at least 18 years of age (or age of majority in your jurisdiction)

2. Message Frequency & Timing

Message frequency varies based on engagement, purchases, and preferences. We reserve the right to change frequency at any time.

Quiet Hours

Montkai endeavors to send marketing-related messages only between 8:00 AM and 9:00 PM in your local time zone.

3. Charges & Carrier Fees

Message and data rates may apply depending on your carrier and plan. You are responsible for any such fees.

Carriers are not liable for delayed or undelivered messages.

4. Supported Carriers & Devices

Not all carriers or devices support SMS, MMS, or WhatsApp messaging. Delivery is subject to effective transmission by your carrier or network provider and cannot be guaranteed.

Montkai is not responsible for delays or failures in delivery.

5. WhatsApp Communications

By opting into WhatsApp messaging:

  • You consent to receive messages via WhatsApp

  • You acknowledge WhatsApp is a third-party platform governed by its own terms and privacy policies

  • Delivery depends on your app settings, device compatibility, and network connectivity

  • Interactions may include two-way communication for inquiries or service support

6. Registration & Double Opt-In

You may receive a confirmation message to verify your signup. You must follow the instructions (e.g., replying “YES”) to complete enrollment.

7. Opt-Out / Unsubscribe

SMS/MMS Opt-Out

Reply:

STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

Only these commands are guaranteed to be recognized. Other phrases may not be processed.

You will receive one final confirmation message after opting out.

WhatsApp Opt-Out

You may opt out by:

  • Replying STOP or UNSUBSCRIBE

  • Blocking Montkai in WhatsApp

One confirmation message may follow.

Rejoining

To rejoin after opting out, you must sign up again through our website or designated opt-in forms.

Revocation of Consent

You may revoke consent using the opt-out methods above. Requests submitted through other methods may not be recognized or processed immediately.

Cross-Channel Note

Opting out of one channel does not opt you out of others. Each must be managed separately.

8. Product Disclosures (FTC Compliance)

Due to character limits in messaging, descriptors such as “lab-grown,” “treated,” or “simulated” may be abbreviated.

For full disclosures, please refer to product pages on Montkai.com.

9. HELP / Customer Support

10. Privacy & Vendor Use

Your information is handled per our Privacy Policy.

We may use service providers and messaging platforms to administer and deliver messages. These providers access information only as needed to perform services on our behalf.

11. Communications Monitoring

Communications may be recorded and retained where permitted by applicable law for quality assurance, training, and security purposes.

12. Changes to Messaging Program

We may modify or discontinue the Messaging Program at any time. We may also change phone numbers, short codes, or sender IDs.

13. Disclaimer of Warranties

The Messaging Program is provided “as-is.” We do not guarantee availability, accuracy, or reliability.

14. Limitation of Liability

To the fullest extent permitted by law, Montkai is not liable for:

  • Delayed or undelivered messages

  • Errors in messages

  • Third-party platform failures

  • Carrier or network issues

Your sole remedy for dissatisfaction is to opt out.

15. Force Majeure

Montkai is not responsible for failures caused by events beyond reasonable control, including network outages, platform disruptions, natural disasters, or acts of God.

16. Arbitration & Dispute Resolution

Agreement to Arbitrate

Any dispute arising from the Messaging Program will be resolved by binding arbitration on an individual basis.

This means:

  • No jury trials

  • No class actions

  • No representative proceedings

Arbitration Rules & Governing Law

Arbitration will be administered by a recognized body (e.g., AAA) under applicable consumer rules.

These Messaging Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

17. Contact Information

www.montkai.com

info@montkai.com